Frequently asked questions about buying a gift membership:

 

How do I buy a gift membership?

Simply click on “Gift Memberships” at the bottom of any page on Ancestry.com and then follow the easy, step-by-step instructions from there.

Can I buy a gift membership for someone who is already registered with Ancestry.com?

Yes, as long as your recipient doesn’t have an active paid membership. If you buy a gift membership and then find out your recipient has an active paid membership, you can transfer the gift membership to someone else — or request a refund within seven days of your original purchase date.

Are gift memberships available for the international versions of Ancestry — for example, Ancestry.co.uk?

At this time, you can only buy gift memberships for Ancestry.com, our U.S.-based site. However, you can buy anyone, anywhere a World Explorer gift membership that includes access to all the international historical record collections on Ancestry.com.

What are the gift membership options?

You can select a U.S. Discovery membership that includes historical records from the U.S. only — or a World Explorer membership that includes international records. Then choose between a six-month or one-year membership duration.

When does a gift membership begin and what happens at that point?

A gift membership begins on the activation date the gift-giver chooses during the purchase process. On the activation date we’ll send the recipient an email with details about accessing the gift membership. We’ll also send the gift-giver a copy of that email.

Can I change the activation date of a gift membership after I've purchased it?

No — so please choose your recipient’s activation date carefully.

What will you do with my recipient’s email address?

We’ll send the person an email on the activation date you choose, letting him or her know how to access the membership. That’s the only email we’ll send your recipient until the gift membership has been accessed. After that we’ll send standard account updates and occasional communications about new collections and promotions by email as we do to all Ancestry.com subscribers.

Do gift membership recipients have to enter a credit card number?

No — they can simply access and enjoy the gift membership.

Do gift memberships automatically renew?

No. If a recipient wants to continue his or her Ancestry.com membership after the gift membership expires, he or she can pay to renew it.

Can I set up a gift membership to automatically renew?

Not at this time. But you can buy a gift membership that lasts up to a full year.

Are gift memberships different from regular memberships?

The only difference is that gift memberships don’t automatically renew and other Ancestry.com memberships do.

Can a gift membership be transferred from one person to another?

Only if it hasn’t yet been accessed by the original recipient. In that case, the gift-giver or recipient can transfer the gift membership and access code to someone else.

How will my recipient find out about the gift membership?

After you purchase a gift membership we’ll send you an order confirmation email with details you can share with your recipient if you’d like. This email will also link you to a page with a gift certificate you can choose to print, fill out and give to your recipient as a gift. On the activation date you’ve chosen we’ll send an email to your recipient telling the person how to access the gift membership.



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Frequently asked questions about accessing a gift membership:


How do I access my gift membership?

The person who bought the gift membership chose an activation date. On that date we’ll send you an email linking you to the gift membership access page. You can also get there by clicking on the “Gift memberships” link at the bottom of any Ancestry.com page.

What happens if I lose my activation email or access code?

Simply call Ancestry.com Member Services at 1-800-ANCESTRY (9am - 11pm ET Every day). We can help you confirm your gift membership and resend your activation email to you. You can also contact the person who bought it for you since he or she will have received your account access information too.

What’s the gift activation date and what happens on that date?

This is the date the gift-giver has chosen as a start date for the gift membership. It’s also the date when the recipient receives an email with an access code and instructions.

Can I change the activation date of a gift membership after I've purchased it?

No — so please choose your recipient’s activation date carefully.

What happens if I access my gift membership for the first time after the activation date? Do you extend the duration of the membership?

No — so we suggest taking advantage of your gift membership right away, as it will begin on the activation date chosen by the gift-giver.

Are gift memberships different from regular memberships?

The only difference is that gift memberships don’t automatically renew and other Ancestry.com memberships do.

What if I receive multiple gift memberships? Can I access more than one at a time or have overlapping gift memberships?

You can only have one gift membership at a time. If you receive a gift membership after another has already been activated for you, you can transfer the second gift membership to someone else — or tell the second gift-giver right away so he or she can get a refund, which is only possible within seven days of the original gift membership purchase.

What if I receive a gift membership and I’m already a member of Ancestry.com?

At this time there’s no way to add a gift membership to an active paid membership such as a U.S. Discovery or World Explorer membership. If you receive a gift membership and already have an active paid membership, we suggest telling the gift-giver right away so he or she can get a refund, which is only possible within seven days of the original purchase. Another option would be for you or the gift-giver to transfer the gift membership to someone else.

However, if you’ve registered with Ancestry.com for free and are only using free aspects of the site like online family trees, you can indeed access a gift membership if you receive one.

Can I exchange the gift membership I was given for a different one?

Not at this time.

How long do I have to access my gift membership?

Your gift membership begins on the day the gift-giver chooses as your activation date, which cannot be changed. On that day we’ll send you an email telling you how to access your gift membership. We suggest you access it right away so you can get the maximum time and enjoyment out of Ancestry.com.

What happens when my gift membership ends?

At that point you can pay to renew your Ancestry.com membership.

Where can I learn more about Ancestry.com in general?

Read frequently asked questions about Ancestry.com or give us a call toll-free at 1-800-ANCESTRY (9am - 11pm ET Every day).

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